Welcome
Looking for something that you don't see in my shop? Send me an email. I make many different new things every day and most of my work consists of unique items which sell before I can list them here.
Since everything is handmade, your order can be customized. Send me an email if you have a unique color combination you'd like to try, or even an idea for a whole new item. I can send you a paypal invoice or create a custom listing just for you.
You can see some examples of custom pieces by browsing my blog: http://ianart.tumblr.com/tagged/zoa+chimerum
Payments
I accept most forms of payment, including checks. Work on an order begins when payment is received, which in the case of checks (and echecks) means when the check has cleared.
Shipping
Shipping:
I ship Priority Mail in a flat rate box or envelope, with delivery confirmation. Most of my items are made to order and can take up to 4-6 weeks to ship, in stock items will ship in 3-5 days.
Rush shipping: If you need something in a hurry please send me a message, we may be able to accommodate you. Our stock changes constantly and often we can fast-track an order at no additional cost, but that must be communicated and negotiated before shipment. Overnighting packages is sometimes possible, S&H pricing starts at $50-$100+ depending on what is rush ordered for overnight delivery AFTER the piece(s) are finished. This means we are working day and night to create your piece on your schedule, and that is the price of you getting us coffee, takeout and self-care afterwards. ;)
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is a problem with your order please let me know right away, I'm usually willing to work something out, whether it's an exchange, modification, or return. Orders, if in good condition subject to my evaluation, may be returned for full refund minus shipping costs.
Additional
Since everything is handmade, there are variations from piece to piece and nothing will look exactly the same as in the photographs. However, the overall style and proportions will be the same.
If you have any special concerns or absolutely need me to try and match an item to one of the photographs, send me a message. I can usually do that for no additional cost though it may delay the production time somewhat.